Returns & Refunds

We hope you’re happy with your order, but if something isn’t quite right, we’re here to help.

Returns

You can return an item within 30 days of receiving your order for a refund.

Items must be returned unused, unworn and in their original condition, with any tags and original packaging still attached where applicable. Please include your order details so we can identify your return.

If you’d like to make a return, please get in touch with us at info@lovewaves.co.uk before sending your item back.

Customers are responsible for the cost of return postage for unwanted items. We recommend using a tracked service and keeping your proof of postage until your return has been processed.

Exchanges

Need a different size or want to swap something? Get in touch and we’ll be happy to help where we can, subject to availability.

Return postage for exchanges is the responsibility of the customer unless the item is faulty or we’ve made a mistake with your order.

Faulty or Incorrect Items

If your item arrives faulty, damaged or we’ve sent you the wrong item, please contact us as soon as possible at info@lovewaves.co.uk.

Include your order number and, where helpful, a photo of the issue. If the item needs to be returned because it is faulty or we’ve made a mistake, we’ll cover the return postage costs.

Refunds

Once we’ve received and checked your return, we’ll let you know when your refund has been approved.

Approved refunds will be returned to your original payment method. Please allow some additional time for your bank or card provider to process the refund.

Original delivery charges may also be refunded where required under your statutory cancellation rights.

Need Help?

If you have any questions about a return, exchange or refund, get in touch with the Love Waves team at info@lovewaves.co.uk and we’ll be happy to help.